PASSENGER HANDLING SERVICES

We offer a full range of services on passenger handling including: 

  • Reservation and Ticketing Services: Our Ticketing offices are located in the main terminal building at both Larnaca and Paphos airports opposite the check in counters offering ticketing facilities on a 24 hours basis for all airlines accepting cash in all currencies and all major credit cards
  • Baggage Services: Storage of bags – Pick up on a 24 hours basis.
  • Check-in Services (SITA Departure Control System or manual check in) Our Check In staff are trained on different DCSs such as, Altea of Lufthansa, Altea of Thomas Cook, Altea of Aegean Airlines, SDCS of Tarom Romanian Airlines, SSCI SABRE for Etihad & Belavia, E-RES for Easyjet, Atraxis for Edelweiss, just to name a few.  Check In staff are also trained using Liason, which serves several of our airline check in systems. 
  • Gate Services
  • Lost and Found Services (Using the World-tracer) fully trained staff handles all baggage inquiries/discrepancies with tact and an exceptional customer service approach.
  • Special Passenger Services:(Passengers with Reduced Mobility). A fully trained team of our subsidiary company S&L Airport Services Ltd, handles passengers with reduced mobility in accordance with European Standards. They are all trained on first aid practices, providing wheel chair services to PRM passengers and assistance to all passengers in need of help while at the airport, with the utmost care and concern.
  • Transfers of passengers and crew at very competitive rates.
  • Passenger and crew accommodation at Louis Hotels, 10 properties on the island as well as at any hotel of preference to the customer at the best possible rates.
  • VIP – This privileged group enjoys the highest standards of professionalism in fulfilling their demanding needs. Being in cooperation with limousine services we can accommodate a request at a very short notice.
  • Representation and accommodation
  • Obtain landing permissions
  • Passenger and baggage handling: Servicing passengers who need more attention – such as elderly, passengers with reduced mobility, unaccompanied minors, giving them our utmost attention and care)
  • Electronic and Manual check-in
  • Assistance on arrival
  • Meet & Greet services
  • Transfer desk
  • Escort of boarding and disembarking passengers
  • Excess Baggage Handling
  • Porter services